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Visa - Cybersource Developer Center 

Visa acquired both Authorize.net and CyberSource. Authorize.com is the small business focused merchant processing platform and has a lot of competition. CyberSource services the largest global merchants and has a lot less competition.

 

The decision to merge customers onto the CyberSource platform and retire the Authorize.net platform was made and customers were migrated to the CYBS platform and any new customers onboarded to the CyberSource payments, acceptance and security platform.

 

Goal

 

Improve the user experience for developers who are setting up merchants to use Cybersource's Merchant Processing and payment acceptance services.  

 

Challenges

 

Approach

 

  • Create a prototype of the new site

  • User test it with internal developers

  • Update the prototype

  • Usability testing with customer developers

  • Incorporate feedback in the updated designs

  • Add “feedback” to the site to collect ongoing feedback 

  • Poor developer documentation

  • Unclear what API to use as the APIs migrate towards Rest

  • Stripe and Adyan have better user experiences around creating stand-box accounts, API reference and testing tools

  • Lack of information/developer guides or outdated information

Previous Site
  • GitHub repo links

  • Error response code testing

  • Forums

  • Test accounts

Updated Site
  • Immediate sandbox accounts

  • Sample code

  • API & SDK Reference

  • API testing

  • Tutorials

  • Upgrade guide

Outcome

Check out the end result of the teams hard work!

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